CompensationTV Frequently Asked Questions

How do I install CompensationTV on my Roku device?

Navigate to the Streaming Store on your Roku home screen, search for CompensationTV, and select Add Channel. You can also install it remotely by logging into your Roku account on a web browser and adding it to your device queue.


Is an account or subscription required to watch content?

Access requirements depend on the specific programming. Some content is free to view ad-supported, while premium tiers or library features may require an active login linked to an active subscription purchased via Roku Pay.


How do I update the channel to the latest version?

Roku devices check for updates automatically every 24 to 36 hours. To force an immediate manual update, highlight the channel icon on your home screen, press the * (Star) button on your remote, and select 'Check for updates'.


What should I do if the app is freezing, crashing, or won't launch?

First, restart your Roku device by going to 'Settings', then 'System' then 'System restart'. If the problem persists, remove the channel completely, restart your device again to clear the cache, and then reinstall CompensationTV from the Roku Store.


Who manages my billing if I subscribed through Roku?

All recurring charges, payment methods, and cancellations for subscriptions billed through your TV device are managed entirely by Roku. Log into your account dashboard at my.roku.com to manage these settings.


How do I cancel my direct subscription purchased on the website?

You can cancel your subscription, by  log into your user account dashboard, navigate to the 
Billing or Subscription tab, and select Cancel Subscription. Your access will typically remain active until the end of your current paid billing cycle.


Why am I experiencing constant video buffering or poor video quality?

Buffering is usually caused by insufficient internet bandwidth. Verify your network connection under 'Settings', then 'Network' then 'Check connection'. Moving your wireless router closer to your Roku device or switching to an Ethernet connection can significantly improve playback stability.


Who do I contact if I need additional technical support?

If your issue is not resolved by these steps, please reach out directly to our support team at support@compensationtv.com